7-Day Return Policy
At Kashmir Shawl Factory, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days from the date of delivery, subject to the terms and conditions below.
Eligibility for Return
You can request a return if:
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The return request is made within 7 days of receiving the product.
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The product is unused, unwashed, and in its original condition.
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All original tags, labels, packaging, and invoices are included.
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The product has not been damaged due to misuse or improper handling.
Non-Returnable Items
The following items are not eligible for return:
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Products that have been used, washed, or altered.
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Customized or personalized products.
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Products without original tags or packaging.
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Products damaged after delivery due to customer handling.
Damaged or Incorrect Products
If you receive:
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A damaged product
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A defective product
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A wrong item
Please contact us within 48 hours of delivery with:
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Your Order ID
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Photos of the product
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Photos of the package
Our team will review your request and provide a suitable resolution.
Return Process
To initiate a return:
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Contact our customer support within 7 days of delivery.
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Share your Order ID and reason for the return.
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Our support team will review your request.
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If approved, return instructions will be provided.
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Once the returned item is received and inspected, we will process the refund or replacement.
Refund Process
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Approved refunds will be processed within 7–10 business days after the returned product passes inspection.
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Refunds will be credited to the original payment method used for the purchase.
Exchange Policy
We offer exchanges for:
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Damaged products
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Defective products
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Incorrect items received
Exchanges are subject to stock availability.
Return Shipping
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If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
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For all other eligible returns, return shipping charges may be the responsibility of the customer.
Contact Us
If you have any questions about our Return Policy, please contact us:
Kashmir Shawl Factory
Address: House No. 15, Alamgari Bazar, Zadibal, Srinagar, District Srinagar, Jammu & Kashmir – 190011, India
Phone: +91 6005284713
Email: agakhandija@gmail.com
Business Hours: Monday – Saturday: 10:00 AM – 6:00 PM